Phone scam – hang up!

Even if you have already registered your telephone number with the National Do Not Call List, you still may be pestered by unscrupulous telemarketers.  One such call would be the “There Is Something Wrong With Your Computer” scam, or the “Your Computer Has A Virus” scheme.

Please do not fall for these tricks!

You can rest assured that reputable companies such as Microsoft and Apple will NEVER call your house to tell you that there is something wrong with your computer! When such fixes are required to your computer’s software, the updates are sent via official channels, and not by way of unsolicited telephone calls.

There are many variations to this “scam”, with the end result always being that someone is trying to trick you into parting with your hard-earned money. For example, someone may call and tell you that they wish to perform “maintenance” or “virus removal” on your computer. We have all heard about the plague of the “computer virus” (which is a legitimate concern in its own right); however these scam artists know how to play on our fears of what a computer virus may do, and try their level best to scare you into buying into their bogus schemes.

Do not give any form of personal information (name, address, E-mail address, credit card number, social insurance number, etc.) to someone who phones you unsolicited, and NEVER relinquish control of your computer to one of these con artists. If you give a stranger control of your computer or simply download their “software”, you are most likely letting yourself in for lots of grief. Most of the time, the intention is to install some form of Malware on your computer, to suit the needs of these criminals, not yours.

Malicious software introduced by these telephone scams possibly lets a stranger do the following over your internet connection:

  • Access all information and documents stored on your computer
  • Track your typing so that they can log all your passwords, credit card numbers, or anything else you type
  • Monitor your purchases, your email, your web browsing
  • Control your computer without your knowledge, using it to send viruses out to everyone on your email contacts list
  • Lock you out of your computer and damage or erase its contents

I do not mean to scare you with this information, but rather, just keep you alert, so that you can enjoy your computer experience instead of innocently being a victim of telephone/computer fraud. My best advice is to politely “hang up” on these criminals!

Here is a helpful link to the Halton Regional Police website, for more information about frauds and scams.

– David Spearns (ETAG Volunteer Technology Tutor)

6 thoughts on “Phone scam – hang up!

  1. Hey! This post couldn’t be written any better! Reading through this post reminds me of my good old room mate! He always kept talking about this. I will forward this article to him. Pretty sure he will have a good read. Many thanks for sharing!

  2. Really liked what you had to say in your post, Phone scam. hang up! | ETAG Online, thanks for the good read.

  3. I am often to blogging and i really appreciate your content. The article has really peaks my interest. I am going to bookmark your site and keep checking for new information.

  4. Would really like to have read this a year ago when I wasted a lot of time with these criminals. I did report it to the police on site and they told me others already have given the same story. (At first they really sounded “legit”. It was only when it appeared that they were going through my files and told me “omg look at that your computer is about to crash. …..”that I really became suspicious and told them so.

  5. That’s too bad. Sorry to hear you were tricked. It’s important to know that a technology company will not give you a call at home and ask for money. If anything like that happens, hang up right away. Don’t give away any personal or financial information.

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