Tag Archives: computer help

Facebook Privacy

When signing up for a social media account to keep up-to-date with people around us, we often don’t think twice about giving our personal information away online. As technology advances, so do online scams that attempt to obtain information about users including name, age, and even credit card number. It’s important for people to feel comfortable and aware of the information they share online and where they share it. There are some best practices that can help limit what is shown on your Facebook profile, how to block certain users and activities, and protect your password.

I want a Facebook account but only want my friends to see it. How can I do this?
Facebook has made controlling who can see your profile easy. By clicking on the upside down triangle in the upper right corner of the Facebook home screen, a drop down menu will appear. Then, click on “Settings”, listed near the bottom of the drop down menu. A new screen will appear with the option to click “Privacy” on the menu along the left side of the screen. It is here that you will be able to switch the “Who can see my future posts?” setting from “public” to “friends”. Now your Facebook account is only accessible by people you accept as a Facebook friend.

I was tagged in a photo on Facebook that I want to be removed. How can I do this?
The privacy menu also has the option “Review all your posts and things you’re tagged in”, which also contains a link to Facebook’s activity log. When viewing your activity log, you can see all posts and photos that you have been tagged in. From here, you have the option to remove the content, by clicking on the pencil icon in the upper right corner of the post.

Someone I don’t know is trying to add me as a friend and is sending me messages. How can I prevent them from interacting with me?
From the Settings screen found by clicking on the upside down triangle in the upper right corner of the Facebook home screen, click on “Blocking” listed along the left side. When clicked on, Facebook allows you to block users by inserting the name or email of that specific person. When completed, the user will not be able to send messages and view your Facebook content.

I received an email asking me to provide my Facebook password because there was a problem with my account. What should I do?
NEVER provide your Facebook or any other important passwords via email or any online forum. Your password should always remain confidential. This is most likely an email scam attempting to obtain your personal information. To remember your password, write it down and store it in a secure area.

Facebook continues to ask me to add information, like my education and workplace to my profile. Is this mandatory?
No, you are not required to add this information to your profile. Information such as your phone number can also be hidden from the public. When clicking on Contact and Basic Info, found on the upper left-hand side of your profile page, you can switch the option from “friends” to “only me”.

Internet scams and hoaxes will never fully dissolve from the web. However, as users of technology, we can educate ourselves about how to safely surf the web and what information we choose to share online. The more people that learn about online security and how crucial it is to protect personal information, the less effect these scams and hoaxes will have on the online population. Knowing that you can use social media while maintaining your privacy makes the experience more user-friendly.

Be sure to check out ETAG’s Volunteer Technology Education Program that incorporates learning about passwords and online safety in our beginners’ curriculum.

– Rosario Commisso (Intern and ETAG Volunteer Technology Tutor)

New VTEP Curriculum

With the help of coordinators, volunteers, community partners, and participants, ETAG has helped hundreds of older adults develop the skills needed to become comfortable users of technology. ETAG’s programs prioritize the needs and interests of the seniors participating. With patient and understanding volunteer technology tutors, the interactions participants engage in makes their visit both enjoyable and rewarding.

The 4000+ visits to the Volunteer Technology Assistance Program during 2016 reflect the participants’ commitment and eagerness to learn and become a part of the digital world.

A constant challenge many organizations face is how to improve. More specifically in ETAG’s case, what can be done to make the participant’s experience more valuable while also enhancing the volunteers’ involvement? To address this challenge head-on, ETAG’s team has created a new EDUCATION based curriculum for participants.

The new Volunteer Technology Education Program is divided into three progressive sections; learner, intermediate, and adventurer, each with its own subjects and objectives.

Learner
The learner level curriculum begins with an introduction to Windows and Apple computers and ends with an explanation of online security and virus protection. Users also have an opportunity to focus on Android/Apple tablets and a few “apps” available. Objectives in this section include but are not limited to, having a basic understanding of a computer’s hardware, knowing how to connect to Wi-Fi and distinguishing what files are safe to download from the Internet.

Intermediate
The intermediate level curriculum starts to explore email, cameras, photos/videos, and maps. Additionally, applications such as WhatsApp and social media websites like Twitter and Facebook are popular intermediate topics. Objectives in this section include but are not limited to, attaching a photo to an email, finding directions on a map, and posting on Twitter or Facebook.

Adventurer
The adventurer curriculum dives into advanced level functions on various social media websites and exposes participants to online storage services in “the cloud”. Objectives in this section include but are not limited to, tagging photos on Facebook, creating backup files and playing online games such as Bejeweled.

TechChecks
To help participants feel comfortable while progressing through the Volunteer Technology Education Program, TechChecks were designed to “check” a participant’s knowledge of a particular task. TechChecks are an excellent way to ensure that participants are reaching an understanding of the topics being discussed. For instance in the subject “Introduction to Windows”, participants are asked to properly power on and off their computer to prove to themselves that they confidently know how to.

The program has no time limit. Whether it’s two months or a year, participants are free to take as much time as they need to build the skills to succeed. Participants have the opportunity to leave the program with an understanding of both basic and advanced level skills in technology, which includes most popular devices, applications, and operating systems. The completion of the program is a reflection of the participant’s hard work and graduates receive a certificate of recognition from ETAG!

Below is the current schedule for VTEP. Please call and make a reservation if you’d like to join us!

Oakville
690 Dorval Dr. Suite 100
905.875.3851 X 5008
Monday (9am-12pm)
Wednesday (9am-12pm)

Brampton
263 Queen St. E. Suite 14
905.595.0722 X 4000
Wednesday (9am-12pm)

7700 Hurontario St. Unit 601, Suite 100
905.457.4747 X 3013
Friday (9am-12pm)

Mississauga
50 Burnhamthorpe Rd. W. Suite 300
905.949.0049 X 1266
Friday (9am-4pm)

Malton
7420 Airport Road, Suite 104
905.677.0007 X 5233
Wednesday (9am-12pm)

– Rosario Commisso (Intern and ETAG Volunteer Technology Tutor)

Volunteering Rocks!

ETAG… It may seem like an average volunteer opportunity, but for me it was SO much more. The exhilarating joy one receives from putting a smile on someone else’s face is priceless. I met many seniors at ETAG in my Burlington placement. Not only did I help them learn how to use technology but I established a connection with each of my “students”. It’s not just about showing seniors how to make a Facebook account or introducing Skype to someone so they can chat with their nieces in Vancouver. It’s about making a positive change in another person’s life so that they can feel good.

One lovely lady I helped regularly found great value in our time spent together. The appreciation she had for me was indescribable. We had to go through so much trouble to change an email password… It involved calling Cogeco and contacting Microsoft, however we did not give up when the going got tough. In the end her problem was solved, and the smile on her face said it all. It made me feel wonderful to know someone valued my time and effort. I would do this forever if it meant making someone else’s life better. Plus, ETAG’s Volunteer Technology Assistance Program is free.

I believe we as human beings should always try to share our knowledge. There are so many people out there who have much less convenient lives than ourselves just because no one has ever been there to teach them. ETAG gives these kindhearted, open-minded, seniors a chance to expand their range of access. I have volunteered at many places, but ETAG was one that I looked forward to every week.

I thank Chris, Joanne and all others involved in this program for making a change in the world. I hope to be back in my placement on PA days and during vacation time, as currently I am in high school. Thank you for this amazing opportunity and anyone interested should not hesitate for one moment to try this program out, whether be it as a volunteer or a student 🙂

– Jasmeet Chahal (ETAG Volunteer Technology Coach)

Transferring Photos

You’ve taken a perfect picture of your grandchild or “snapped” a great vacation shot on your smartphone. Now the question is, how do you transfer that photo to your computer so you can store it, forward it on to others or edit it to your liking?

It’s simpler than you might think.

3 common ways to download pictures from a smartphone are:

  1. Using a USB cable (that probably came with your smartphone)
    Connect your smartphone and computer together using the USB cable. If you are using a Windows computer, you’ll see a new item appear in the My Computer menu that represents the smartphone you have connected. If you open it, you will find a file called DCIM, which is the default system used to organize photos on smartphones. Save the pictures contained in the DCIM file to your computer by dragging them to a folder or your desktop. Here’s a quick video that demonstrates how to use the USB cable on Windows.If you are using an Apple computer and an iPhone, connect your two devices together with the USB cable, and open the iPhotos program on the computer. Click on “import photos” and you’re finished.Click on this link to read more instructions specific to transferring photo’s from iPhones.
  2. Email the photos to yourself
    If you only have a couple of pictures to transfer, you can always email the photos to yourself. Using the email app on your smartphone, enter your own email address in the “To” line and select attach files ( you’ll see an option to search and attach your pictures to the email). Send the email with the photo(s) attached from your smartphone and then access that email on your computer to download the photos.
    NOTE: It’s recommended that you do this while connected to WIFI, not your cellular data.
  3. Upload the photos to Facebook
    If you use Facebook, you can upload photos to your account straight from your smartphone. From your smartphone’s Facebook app, access the photos section of your own profile. Select the option to “Add photos” and choose the ones you want to include. Once you have uploaded the photos to Facebook, you can view your Facebook profile on your computer, access the recently uploaded photos and download them. Feel free to delete the photos from Facebook afterwards.
    NOTE: It’s recommended that you do this while connected to WIFI, not your cellular data.

For more information or troubleshooting help, or to walk through the process with an ETAG volunteer technology coach, check out the website for program locations nearest you.

– Lesley Morris (ETAG Volunteer Technology Coach)
LesleyeMorris.com

Keyword searches

The Internet is an incredibly powerful and versatile tool. One of the Internet’s best qualities is the seemingly endless amount of data it consists of. Any kind of information is just a few clicks away, 24 hours a day, 7 days a week… Wow!

The trick to finding the right information online is to track down the most appropriate search results. In order to do that, you must first think of the specific keywords that will lead you there. Keywords are a small selection of important words related to your query or information request.

The first step to finding information online is to use a search engine. Using a search engine, a person can type in their selected keywords, which in turn, generate the search results available. Sometimes you should think of other keywords you can try, if you do not find what you’re looking for with the keywords you’ve already tried. It’s important to note that many search engines are able to find similar or the same information. A short list of popular search engines includes:

www.google.ca

www.yahoo.com

www.bing.com

www.duckduckgo.com

To save some time and effort, only type specific keywords in the search bar, rather than entire questions. For example, if you’re looking for an Indian restaurant in your area, rather than typing, “Where is the nearest Indian restaurant in Toronto?” try typing “Toronto Indian restaurant”.

Google is likely the most popular search engine used by Canadians. There are a few tricks and shortcuts that can help improve your search results:

  • Use quotation marks to get results that contain exact words: “Indian restaurant”
  • Type define:(word) to quickly find the top definition of the word in question
  • If you’ve invested in stocks, type stocks:(symbol) to receive quick stock updates
  • Type weather:(city) to quickly get the current week’s weather
  • Type filetype:(.mp3, .avi…) if you’re looking for a specific type of file, like an mp3 format song, or an avi video

Happy searching!!

– Aneet Hundal (ETAG Volunteer Technology Writer)

Now Hiring Volunteers

ETAG is looking for technology savvy people interested in a volunteer position starting January 2015. As a technology coach, volunteers will help adults 55+ learn about the AMAZING technologies of today. Common topics include, Email, Facebook, Google, Microsoft Office, Skype, laptops, cell phones, tablets, and digital cameras.

In short, volunteer positions are weekly and require a 1.5 to 3 hour commitment each week. There are volunteer positions available in neighbourhoods across the Halton and Peel regions, including Oakville, Brampton, Burlington and Mississauga. The address for each location is available here.

If you’re technology savvy and this volunteer opportunity appeals to you, please send an email to volunteer@etagonline.ca to apply.

For more information about volunteering with ETAG, please check out the volunteer section of our website. There’s also lots of great technology information available on our Facebook page.

Hope to hear from many of you soon! Enjoy your day.

– Chris Bint (Executive Director)

Up in the cloud

The “cloud” is a term that gets thrown around often these days but what is it exactly?

It’s a data storage service that operates online. Simply put, the cloud consists of any software that allows you to store your information on the Internet rather than on your computer, tablet or phone. These cloud software services can be set to public, private or semi-private, depending on what, if anything, you want to share with others.

Many companies depend on cloud services; you could be using a cloud service right now without even knowing it! Many popular web services like iCloud, Dropbox, OneDrive, even Netflix rely on the cloud. For instance, Netflix allows you to stream TV shows and movies from their catalogue of titles, which is stored and then accessed by users online.

Losing data because your laptop, tablet or phone crashed is very frustrating. One key element of the cloud is that it’s a convenient way to store a backup of your documents, music, movies, or photos. Additionally, the cloud extends the storage capacity of our existing devices by providing external storage resources. Many cloud storage services offer anywhere between 2GB and 5GB of free storage. Additionally cloud storage can be purchased if needed.

There are some important things to recognize about using the cloud to store your files. For instance, if your information is stored on any cloud-oriented service, deleting it from your device does not also remove it from the cloud. A common example of this would be if you deleted a picture from your smartphone that you had already posted on Facebook… Deleting the photo from the phone does not remove it from Facebook. The photo exists in two locations, the phone and Facebook, which requires removal from both independently.

The cloud is used all around us in our everyday lives. To use it safely, users should not store any secret personal or financial details about their life, such as scanned passports, lists of passwords or sensitive health information. These related documents should be stored on a computer/tablet/smartphone and a backup should be made on a USB flash drive as an alternative to using the cloud.

– Aneet Hundal (ETAG Volunteer Technology Writer)

What are Apps?

Applications or “apps” are computer-generated programs created for smartphones, tablets, and various other devices. Phones and tablets often come preloaded with many handy apps that work as calendars, clocks, and even check the weather specifically for your location. There is a huge variety of apps available on the market. The categories range from monitoring your health and fitness, to productivity, to keeping up with sports, or even just for enjoying some games.

Apps can make using your devices more convenient and enjoyable. You can customize your phone or tablet to make it unique to you. For instance, if you’re interested in photography, there are many photo editing apps that can enhance the photos you take for a professional finish. Once you have edited your photos, you can share them with your friends and family via social networking apps like Facebook, Twitter, or Instagram.

This is a list of 4 useful apps you can download for free:

Converter Plus

The preloaded calculator on your iPhone or iPad is designed for basic calculations. Converter Plus allows you to convert currencies and units so you won’t have to search for conversion tables anymore. It also does advanced computations like mortgages, loans, and fuel consumption, to name only a few.
Apple App Store:
https://itunes.apple.com/ca/app/converter-plus-units-currencies/id370146222?mt=8

Dropbox

Dropbox is a cloud storage app, which is useful when you start to run out of space on your smartphone, tablet, or computer. After signing up for a free account, you start by uploading your files over the Internet onto Dropbox. Once complete, you can open your files on any device connected to the Internet that you log into your Dropbox account with. That means you can access your photos, music, or documents from just about anywhere.
Apple App Store: https://itunes.apple.com/ca/app/dropbox/id327630330?mt=8
Google Play: https://play.google.com/store/apps/details?id=com.dropbox.android&hl=en

Duolingo

Duolingo help you learn a new language right from your phone or tablet. Languages you can learn include Spanish, French, English, German and many more. The app starts with the basics like phrases, food, and animals. As you get better, Duolingo starts introducing more advanced language rules and vocabulary, pushing users to build on their knowledge. The app monitors your progress to keep you on track with achieving set goals, so you’ll be reading, speaking and writing in a new language in no time.
Apple App Store:
https://itunes.apple.com/ca/app/duolingo-learn-languages-for/id570060128?mt=8
Google Play:
https://play.google.com/store/apps/details?id=com.duolingo&hl=en

iBooks, Kindle

The above are apps that allow you to read ebooks on your device. With slight variations, these apps all offer a similar service – a large collection of books from every genre that you can purchase and read on your device. You can also access free ebooks from your local library.
The App Store:
iBooks: https://itunes.apple.com/ca/app/ibooks/id364709193?mt=8
Kindle: https://itunes.apple.com/us/app/kindle-read-books-ebooks-magazines/id302584613?mt=8

Google Play:
Kindle: https://play.google.com/store/apps/details?id=com.amazon.kindle&hl=en

– Aneet Hundal (ETAG Volunteer Technology Writer)

Reclaim your money!

The Bank of Canada is holding approximately 1.4 million “unclaimed balances” worth about $532 million! Wow!

According to the Bank of Canada website, an “unclaimed balance” is a Canadian-dollar deposit or negotiable instrument, issued or held by a federally regulated bank or trust company. It can be in the form of a deposit account, bank draft, certified cheque, deposit receipt, money order, GIC, term deposit, credit card balance, or traveller’s cheque.

When there has been no owner activity in relation to the balance for a period of 10 years, and the owner cannot be contacted by the institution holding it, the balance is turned over to the Bank of Canada, which acts as custodian on behalf of the owner. The Bank of Canada holds unclaimed balances of less than $1,000 for thirty years, once they have been inactive for ten years at the financial institutions.

Balances of $1,000 or more will be held for 100 years once transferred to the Bank of Canada. If the balance remains unclaimed until the end of the prescribed custody period, the Bank of Canada transfers the funds to the Receiver General for Canada.

For whatever reasons, people sometimes forget about these bank balances, and they end up in the hands of the Bank of Canada, instead of in the pockets of their rightful owners. This could be due to relocation, illness, death or for many other reasons. The good news is that this money can be claimed and returned to the rightful owner (or their heirs) without too much trouble.

I have personally helped both family members and friends become reunited with their long-lost money, consisting of balances that were both small and large. You too can search for your own name or that of your family members, your friends, and just about anyone you wish via the Bank of Canada Unclaimed Balances website:
http://ucbswww.bank-banque-canada.ca/scripts/search_english.cfm

Please do not think that you can “make a quick buck” for yourself at the expense of others by using this website, as the claimant does need to “jump through hoops” to prove that they have the lawful ownership of the funds in question.

Why not try a few queries with your own name along with those of family and friends. You might just get treated to a nice lunch if you do reunite someone with their money!

Let’s not give the government any more money than we need to 🙂

– David Spearns (ETAG Volunteer Technology Tutor)

Tablets are so Easy!

Technology is easier to use than ever before… touch screens can be used by anyone, including older adults living with dementia, mobility and dexterity issues, and other common disabilities, like vision impairments. Everybody – with guidance, support, and a willingness to learn – can find great value in touch technologies and the Internet.

Tablets are the easiest device for beginners. Older adults without previous computer experience can begin by playing online games, asking Google to find information using a “voice search” command, or zooming in on their home town map – in only a few minutes.

To read ETAG’s full article posted on www.retirementhomes.com, click HERE.